"I was actually blown away by my taxi experience. The vehicle was spotlessly clean. The driver had on a suit and was the most pleasant person I’ve met in a long time. (I didn’t even get his name.). We some lovely conversations on the way to the airport. I would most definitely use this company again"
"Was not the Volkswagen Passat, but a silver Mercedes. (Which I have no problem with). As for the question of receiving an equivalent vehicle -- if that means the ''standard minicab'' then yes, if the same type (of make/brand), then no.
I left a four on overall simply because I do not know if he parked exactly where I had arranged... (But he may have, I cannot for sure remember... I left the building, was waiting, not seeing this car, and walked around to another place, and he was there waiting...).
Other than that, an overall good service. "